Peggy Coughlin-Smith has been a highly skilled, dedicated, and deeply compassionate mental health professional for many years, consistently going far beyond the expectations of her role. Throughout her career, she has been a steady and trusted presence for individuals experiencing mental health crises, providing expert assessment, de-escalation, and crisis intervention with remarkable professionalism and care. She is truly an all-star in this field.
As the head of the Complex Mental Health Unit with the Halton Regional Police Service, Peggy brings not only exceptional expertise, but also a warmth and humanity that are felt by everyone around her. She has gone the extra mile for years—often quietly and without recognition—supporting those in need in the community, while also extending that same compassion inward to her colleagues. Her endlessly kind nature, calm presence, and willingness to give her time have made her an anchor of support within the Service.
For more than twenty years, Peggy has been a trusted mentor to both Uniform and Civilian members, not only within Halton but across the policing community. Officers know they can go to her with absolute trust—professionally, for sound guidance and judgment, and personally, in moments of deep vulnerability. She listens without judgment, meets people with empathy, and helps officers navigate personal struggles at any time, often during their most difficult seasons. In a profession that regularly exposes its members to trauma and immense pressure, this level of trusted, compassionate support is infinitely valuable.
Peggy is, quite simply, an angel within Halton Police. Her impact on the wellbeing of officers, staff, and the broader community is profound and lasting. On a personal level, she has supported me through the darkest seasons of my life—an experience that speaks to the depth of her character and is echoed by many others who have been fortunate enough to know her.
Peggy Coughlin-Smith is an invaluable employee and an exceptional public servant. Those who have worked with her or been supported by her know that this nomination is not only deserved, but long overdue.
